How to keep your team in sync about customer requirements during Covid-19 - 18 May 2020

Keeping your team in sync gets more challenging the more team members are distributed. If you did not yet have remote working solutions set up for your team to support home office or multi-site working, you most likely now got in contact with remote working possibilities during the Covid-19 pandemic.

Which possibilities are available?

Fortunately, there are a lot of good tools out there nowadays that support daily tasks during remote working and bring teams closer, even though they might be thousands of kilometers away from each other physically.

“Classic” collaboration tools like Blizz, Slack or Microsoft Teams include 1:1 and group chat possibilities, videocalls, possibly also file transfers and screen sharing. They serve well for performing daily Scrum “stand-ups” or presentations where people share their screen or discuss topics. Of course, they also keep the team connected by their chat possibilities so team members can ask questions or discuss spontaneously.

What are the gaps?

Besides all the benefits those “classic” collaboration tools bring us, they have some gaps where you might need some additional specialized tools for your specific needs. While these tools work great for real-time communication, after you used them for a while you might notice that information exchanged in these conversations gets buried in a lot of different communications. These tools provide search possibilities so you can find information again but you might be relatively limited in how you can work with the information stored in these tools.

How to handle special use cases?

While you could use the mentioned class of collaboration tools also for more specialized use cases, you will notice great benefit when using specialized applications on top to serve these specific use cases. If you want to keep your team in sync about the customer feedback you receive and you want to have an efficient way to manage it, we think traggr offers some important benefits compared to sharing customer feedback in a chat or other functionality of a classic remote collaboration tool.

Let’s have a look at some of them:

  • Keep a clean history for each feedback topic: You will gain a history of each feedback topic with all related cases. By uploading your own customer list, you will have a clean record of all cases of a feedback with the customers that mentioned it to you.
  • Communicate status changes efficiently: Resolving feedbacks - e.g. whenever you implemented that specific functionality or resolved an issue - is just a single click and all your team members involved in this topic will be informed automatically. No need for further explanation in a chat what that specific topic was about again.
  • Get a quick overview in seconds: Having a look at the analysis dashboard gives you a quick overview what topics are most relevant to your customers. In a few seconds, you know exactly what wishes your customers have without reading hundreds of chat comments. Example feedback analysis dashboard

There are a lot more benefits but as you certainly notice, there are quite some benefits in using a specialized software for special use-cases on top of your regular communications software for remote working. traggr works great with classic collaboration tools and offers you clever functions for managing your feedback in order to further improve the workflow of your team.

How will remote-working continue?

Since a lot of companies invested in the foundation for remote work because of Covid-19 and a lot of people now got in contact with remote working possibilities, we will most likely see a sustained trend towards more remote working compared to the past even after the pandemic. It therefore definitely makes sense to set up good tools for your team to support their daily work best!

If you got interested in trying out traggr to manage your feedback, you can start right away for free in 30 seconds.

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